If you have changed your mind about keeping your purchase, you can return it and receive a refund for the vast majority of products.
Please contact us within 14 days of receiving your order and we will put you in touch with the designer. Once it has been received by the designer, we will issue a refund.
Notify us of a refund by completing the contact form below.
Can I return a piece of jewellery?
To return an item it must be unused, undamaged and within its original packaging. Designers on the JCLM Boutique offer a 14 days returns policy, however this does not apply to certain items of excluded jewellery, which are outlined below. Please be aware that the goods need to be sent back to the Boutique of origin within 14 days and meet the requirements detailed below to be eligible for a refund.
Return items will be checked by the Boutique to confirm that they have been returned unworn and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method.
Which products are excluded from the refund policy?
The following items are excluded from our refund policy and cannot be returned:
1.Personalised items, bespoke items, customised items and items that have been made to order.
2.Earrings, for safety and hygiene reasons.
3.Items that have had their security tag removed.
4.Items that have been worn or are not in the same condition as when they were shipped.
How do I know if I can return a product?
Each designer determines whether an item is returnable or not, to check if the product you are buying is returnable look under the 'Shipping & Returns' section of the product page.
If you are unsure please contact us using the contact form on this page.
What if the jewellery was broken or faulty?
In the rare situation where your order is received broken or faulty, please contact our Concierge team and we will look to get a replacement shipped to you as quickly as possible. You will need to send back the original piece; if the faulty item is not received, you may be invoiced for the replacement.
Your returned item must arrive at the boutique no later than 14 days after you receive the order.
After this time we cannot guarantee that the boutique will accept the order for refund;
We strongly recommend that you contact JCLM to raise your return within 7 days of receiving your order to ensure that it arrives at the boutique within 14 days.
Please contact JCLM Boutique if you have any queries relating to this;
Please note designers will only collect returns from the same country to which your order was delivered.
If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
Once your return has been received by the boutique and it complies with the returns policy, you will be refunded by your original payment method;
We strongly advise all customers to check orders thoroughly upon delivery before removing any attached security tags and before disposing of any original packaging;
Items must be returned unworn, undamaged and unused with original tags attached.
If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Returns are not accepted for earrings of any type, nor for any bespoke/commissioned jewellery or made to order pieces.
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